For bulk orders, special pricing may apply. Please contact us directly at email@example.com for bulk order enquiries.
At BigFish, we only charge 50% of the order upfront. Once we receive your item from our supplier, we will send you an invoice for payment of the balance 50% of the order.
Once we receive your item(s) from our supplier, we will send you an invoice for payment of the remaining 50% of the order at the email associated with your account.
Once your order has been received by us, an acknowledgement email will be sent to you informing you that we have received your Order. If we accept your Order, we will send you a confirmation email within 48 hours of the acknowledgement email. We will endeavour to provide you the confirmation email within 5 working days.
If you had placed an order on the website and have not received an acknowledgement or confirmation email from us within 24 hours, please contact us at firstname.lastname@example.org.
The lead time for each order is stated in the product information page. While we aim to deliver your order to you within the provided lead time, we cannot guarantee this due to the uncertainties involved in international shipping.
Should you wish to cancel your order, please do so within 24 hours of placing your order by notifying us at email@example.com. Please ensure that your instruction to cancel clearly states the order number.
If we have not contacted you to schedule the delivery of your order within the provided lead time, please email us at firstname.lastname@example.org and we will look into the matter.
At the point of delivery, there will be an authorised personnel from BigFish present to inspect the item together with you. At that point of time, please inspect the item to ensure that it is the correct item and that you are satisfied with its condition. Should you be dissatisfied with the condition of the item, please inform the authorised representative and we will look into the matter further.
After taking over the item, if any item is covered under a warranty, you may email us the relevant details of the replacement/repair at email@example.com and we will liaise with the supplier for the replacement of the relevant parts.
Warranty for products listed on the website are issued by the individual suppliers. Should the product come with a warranty, the warranty information can be found on the individual product information page or on the Supplier information page.
All prices listed on the website are in SGD.
Shipping charges are determined by a number of factors including the size of the item, location(s) of the supplier.
For further information regarding shipping charges, please refer to our shipping policy.