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  1. Are there any discounts for bulk orders?

    For bulk orders, special pricing may apply. Please contact us directly at orders@bigfish.furniture for bulk order enquiries.

  2. Why was I charged for only 50% of the order?

    At BigFish, we only charge 50% of the order upfront. Once we receive your item from our supplier, we will send you an invoice for payment of the balance 50% of the order.

  3. How and when do I make payment for the remaining 50% of the order?

    Once we receive your item(s) from our supplier, we will send you an invoice for payment of the remaining 50% of the order at the email associated with your account.

  4. How do I know if my order has been accepted?

    Once your order has been received by us, an acknowledgement email will be sent to you informing you that we have received your Order. If we accept your Order, we will send you a confirmation email within 48 hours of the acknowledgement email. We will endeavour to provide you the confirmation email within 5 working days.

  5. What should I do if I have not received an acknowledgement email?

    If you had placed an order on the website and have not received an acknowledgement or confirmation email from us within 24 hours, please contact us at hello@bigfish.furniture.

  6. How long do I need to wait for my order to be delivered?

    The lead time for each order is stated in the product information page. While we aim to deliver your order to you within the provided lead time, we cannot guarantee this due to the uncertainties involved in international shipping.

  7. What should I do if I want to cancel my order?

    Should you wish to cancel your order, please do so within 24 hours of placing your order by notifying us at orders@bigfish.furniture. Please ensure that your instruction to cancel clearly states the order number.

  8. What should I do if my order has not been received by the estimated delivery date?

    If we have not contacted you to schedule the delivery of your order within the provided lead time, please email us at hello@bigfish.furniture and we will look into the matter.

  9. What should I do if the item I received is faulty / the wrong item / damaged / has parts missing?

    At the point of delivery, there will be an authorised personnel from BigFish present to inspect the item together with you. At that point of time, please inspect the item to ensure that it is the correct item and that you are satisfied with its condition. Should you be dissatisfied with the condition of the item, please inform the authorised representative and we will look into the matter further.

    After taking over the item, if any item is covered under a warranty, you may email us the relevant details of the replacement/repair at hello@bigfish.furniture and we will liaise with the supplier for the replacement of the relevant parts.

  10. Do the products on the website come with a warranty?

    Warranty for products listed on the website are issued by the individual suppliers. Should the product come with a warranty, the warranty information can be found on the individual product information page or on the Supplier information page.

  11. What Currency is used on the website?

    All prices listed on the website are in SGD.

  12. How are shipping charges determined?

    Shipping charges are determined by a number of factors including the size of the item, location(s) of the supplier.
    For further information regarding shipping charges, please refer to our shipping policy.